Ordering & Returns
Camping Essentials is a retail store dealing with reputable, quality brands who have excellent after-sales and customer service. However, before you use a product purchased from ourselves we would like to cover some key details and warranty issues:
Camping equipment warranties are even more comprehensive depending on the item purchased. Vango, for example, offer up to a 3-year warranty with most of their products. Please make sure you understand each manufacturers’ warranty (Some items require registration with the company) Please check the following links: Vango, Wild Country, Force Ten, Terra Nova, Vaude.
NOTE – Most companies do not cover tent poles under their warranty, stating:
‘As a guide, the following damage is not covered under warranty: TENTS – Any tent pole breakages, these are treated as “fair wear and tear”. Collateral damage from a pole breakage.’
The reason for this important exclusion is that most breakages are caused by customer error. Poles are easily damaged when sections are not fully located together. Please thoroughly check that when you are erecting your tent to make sure each pole section is fully located and there is no sign of any damage before being used.
Camping Essentials understand that occasionally a manufacturing fault could be to blame. Please contact us if you have any issues as we are here to help.
Problem with your order or just looking to return it?
Either way, we are here to help make this as simple and effortless as possible.
Our Returns Policy – As long as an item is unused and still in its original condition then you can return it within 30 days for a full refund. Note, that if there is no fault with the item then you will need to pay for return postage.
Follow these steps for returning an item:
1. Either contact us here, Email us (firstname.lastname@example.org) or via phone (0141 889 3360) to discuss the reason for your return and allow us to deal with it as efficiently as possible. (If you could include what platform you bought it on too (Our website, eBay or Amazon), with a reference number that will help speed things up)
2. Download and fill out our return form – Camping Essentials Returns Form
3. Send it back to us, follow the Return Procedure discussed with us from step 1.
4. Pack the product as best as possible and send it off with the completed form inside.
We will try our best to have this turned around as soon as possible but, depending on your reason for returning, this may take longer.
Thank you for shopping with Camping Essentials and we hope to be able to help any issues you may have with your order.